Shipping Policy

Effective Date: August 6, 2026

This Shipping Policy ("Policy") applies to all orders placed with Everstone Memorials LLC through the [ Eternity Memorial Store ] website at etnty.co. We ship custom granite memorials, including designs incorporating bronze elements, throughout the United States and to select international destinations.

1. Order Processing and Production Time

All Products are custom-made to order from granite and, where selected, bronze elements. Production begins only after receipt of the Customer's written electronic approval of the design proof.

Our official standard production timeline is 28 to 60 business days from design approval during normal production volume. This range reflects product complexity, stone selection, engraving method (sandblast or laser), and current production capacity.

During periods of high demand, production timelines may extend beyond this standard range. If we anticipate that your order's timeline will shift due to increased volume, we will notify you in advance of the revised estimated timeline.

Business days are Monday through Friday, excluding US federal holidays and any holidays observed by our production facilities. Production time does not include transit time. We will send you an email notification with a tracking number when your order has shipped.

2. Domestic Shipping - United States

• We frequently offer free shipping on orders delivered within the contiguous United States (48 contiguous states) as a customer benefit. Free shipping is not guaranteed on every order and is extended at our discretion; any shipping charges applicable to your specific order will be disclosed at checkout, and free shipping applies only where it has actually been extended to that order

• We ship via FedEx, UPS, or freight carriers, selected at our discretion based on the dimensions, weight, and fragility of the order and the delivery destination

• For granite memorials, the delivery address provided at checkout should typically be the cemetery address — see Section 7 (Cemetery Delivery) below for guidance

• A tracking number will be provided by email upon shipment

• Estimated transit time within the contiguous United States: 3–7 business days after shipment. This is an estimate only and is not guaranteed.

Delivery to Alaska and Hawaii may incur additional shipping charges and extended transit times. Any applicable surcharges will be disclosed at checkout prior to order completion.

3. International Shipping

International shipping is available to select countries. Available destinations and applicable shipping costs are calculated and disclosed at checkout prior to order completion.

The Customer is solely responsible for all customs duties, import taxes, value-added taxes (VAT), brokerage fees, and any other charges imposed by the destination country's customs authorities. These charges are not included in our prices and will be collected separately by the customs authority or carrier.

We are not responsible for delays caused by customs inspections, clearance procedures, or customs holds in any country.

International transit times vary by destination. Estimated transit time is typically 7–21 business days after shipment, but may be longer depending on destination, customs, and carrier capacity.

In the event of shipment confiscation, seizure, or refusal by customs authorities, we are not liable for the resulting loss of the product. We strongly recommend that Customers verify the import regulations applicable to memorial products (including granite and bronze goods) in their destination country before placing an order.

4. Shipping Insurance

All shipments are fully insured for the full declared value of the order. Shipping insurance is included in the purchase price at no additional charge to the Customer. Insurance coverage is subject to the terms and conditions of the applicable carrier's insurance program.

To benefit from shipping insurance coverage, Customers must comply with the damage notification requirements set forth in Section 5 below. Failure to comply with those requirements may void insurance coverage and preclude us from filing a claim on your behalf.

5. Shipping Damage - Reporting Requirements

If your order arrives damaged due to transit conditions, the following steps must be taken:

• Inspect the package at the time of delivery, if possible. If the outer packaging shows visible damage, note it specifically on the carrier's delivery receipt or electronic signature device when accepting the delivery.

• Photograph all damage before moving, unwrapping, or attempting to use the product. Photographs must clearly show: the outer packaging (all sides), the inner packaging and cushioning materials, and the damaged item itself.

• Contact us at hello@everstonememorials.com with your order number and all photographic evidence within 48 hours of delivery.

CRITICAL NOTICE: Failure to notify us within 48 hours of delivery may result in permanent loss of your right to a transit damage claim. Shipping carriers impose strict, non-negotiable time limits for insurance claims. We are unable to file carrier insurance claims after this window has passed.

Upon receiving timely and complete notification, we will: file a claim with the carrier on your behalf; and arrange for a replacement product to be produced and shipped to you at no cost.

6. Lost or Missing Packages

If your package has not arrived within 7 business days of the stated estimated delivery date shown in your tracking information, please take the following steps:

• Review the latest tracking information provided by the carrier for any updates or delivery exception notices

• Contact the carrier directly using the tracking number provided to inquire about the status of the shipment

• If the issue is not resolved through the carrier, contact us at hello@everstonememorials.com with your order number and tracking number

Upon receiving your inquiry, we will investigate with the carrier and, if the package is confirmed lost, will arrange a replacement shipment at no cost to you.

We are not responsible for delays, non-delivery, or losses caused by:

• Incorrect, incomplete, or undeliverable addresses provided by the Customer at checkout

• Failure of the recipient to be present after multiple delivery attempts where signature is required

• Packages marked as "delivered" by the carrier where the Customer claims non-receipt, unless there is credible supporting evidence

• Delivery delays caused by Force Majeure Events as defined in our Terms of Service

7. Cemetery Delivery

You may choose, at checkout, to have your memorial delivered directly to the cemetery address or to your residential address. For granite memorials, we generally recommend the cemetery's physical address, as direct delivery simplifies installation logistics and reduces the risk of damage from additional handling — but the choice is yours.

7.1 Cemetery Specification Review

Where a cemetery delivery address is provided, we coordinate with the cemetery to confirm that your memorial's design meets that cemetery's rules and requirements (for example, permitted dimensions, base size, foundation specifications, or material treatment). If the cemetery requires a change to your order in order to be accepted — such as a larger stone, a different base size, or a bronze veneer or marker required by that cemetery — we will make the required modification and notify you of the change before proceeding.

If a cemetery's requirements exceed the specifications of the Product you originally ordered (for example, a larger stone than ordered, additional engraving, or a required bronze veneer or cladding), this may increase the material, engraving, or finishing required to produce your memorial, and an additional charge may apply. We will communicate any such additional charge to you and will not proceed with the modified production until you approve it.

7.2 Customer Responsibilities

• You represent and warrant that all fees related to interment or burial rights at the cemetery have been paid in full, and that all cemetery paperwork and authorizations required for the memorial to be accepted and installed have been completed, prior to placing your order

• You must provide accurate and current contact information for the cemetery (name, department, phone number, and email where available) so that we can coordinate specification review and delivery

• If the cemetery does not respond to our coordination attempts within a reasonable time, you must provide an alternative delivery address (such as your residential address) so that your order is not delayed

• Contact your cemetery in advance of placing your order to confirm: (a) whether they accept direct monument deliveries; (b) any specific receiving hours, dock requirements, or dimensional restrictions; and (c) whether advance notice or scheduling is required before delivery

• Upon request, we will assist you in coordinating the delivery with your cemetery — contact us at hello@everstonememorials.com before or after placing your order

• We are not responsible for delivery delays or refusals caused by cemetery-specific receiving requirements, unpaid interment fees, incomplete cemetery paperwork, or incorrect cemetery contact information that was not communicated to us at the time of order

If the cemetery does not accept the delivery, it will be returned to us. We will contact you to arrange redelivery to the cemetery or to an alternative address. Additional shipping costs incurred due to an uncommunicated cemetery delivery restriction, unresolved cemetery paperwork, or a required redelivery may be the responsibility of the Customer.

8. Installation Service

Professional monument installation is available as an optional add-on service for orders within the United States. Installation is not required to complete your order.

Because installation costs vary by cemetery, site requirements, and region, installation pricing is not published on our website. Where you would like to add installation, contact us at hello@everstonememorials.com and we will provide a quote before the service is scheduled.

Where installation is selected:

• We coordinate directly with our network of independent, licensed and insured third-party monument installation partners to arrange delivery and placement at the designated cemetery

• Installation is scheduled following the completion of manufacturing and shipment to the installation partner in your region

• Installation timelines depend on location, cemetery scheduling requirements, and installation partner availability — typical installation time is 2–6 weeks after shipment

• We will keep you informed of the installation status and provide confirmation when installation is complete

Where installation is not selected:

• The memorial will be delivered to the address provided at checkout

• The Customer is responsible for arranging installation with the cemetery's designated monument installer, a local monument company, or another qualified installer

• We provide a written Installation Guide upon request — contact us at hello@everstonememorials.com

• We are not liable for any damage occurring during installation arranged by the Customer or a third party not engaged by us

9. Address Accuracy

It is the Customer's sole responsibility to provide a complete, accurate, and deliverable delivery address at checkout. Please verify all address details carefully before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the Customer.

If you discover an address error after placing your order, contact us immediately at hello@everstonememorials.com. We will use commercially reasonable efforts to update the delivery address before the order is picked up by the carrier. Address changes cannot be guaranteed once the carrier has taken possession of the shipment. Additional shipping charges resulting from an address correction request may be the responsibility of the Customer.

Please include your order number in all correspondence to ensure a prompt response.

10. Contact for Shipping Inquiries

For all shipping-related questions, tracking issues, damage claims, or delivery inquiries:

Everstone Memorials LLC

221 Hi Vista Rd, Sausalito, CA 94965

Email: hello@etnty.co

Website: etnty.co